CTP Teamwear FAQs
Find quick answers about fully custom teamwear, cut-and-sew and sublimated kit, badge/logo finishes, performance wear, club shops, sizing, delivery and returns. If you cannot find what you need, contact CTP and we will be happy to help.
FAQs
Yes. Your kit can be designed around your crest, sponsor logos, club colours and wider branding. Upload the files you have and include any preferred logo positions in your enquiry.
Yes. We provide free mockups so you can see your design before committing to production.
Ask us about minimum order requirements — this can vary depending on the product and finish you choose.
Lead times vary depending on product type, manufacturing method, artwork and finish options. Let us know your deadline when you enquire and we'll confirm what's achievable.
No. We manufacture custom teamwear from scratch, with cut-and-sew and sublimated options available — not just stock garments with logos added.
Yes. Approved club-specific discount codes can be created for launch offers, member promotions or agreed sponsor campaigns.
Setup time depends on the product range, artwork, manufacturing method and approvals. Include your preferred launch date in the request form and we will confirm the next steps.
Ordering
Find your club's shop page, choose the items and sizes you need, and add them to your basket. You can order as many items as you like in one go — checkout works just like any other online shop.
No. You can check out as a guest, or create an account to track your orders and save your details for next time.
Yes. You'll receive an order confirmation email as soon as your payment goes through, followed by a dispatch email once your order is on its way.
Contact us as soon as possible after ordering with your order number and the change you need. We can amend orders that haven't yet gone into production, but personalised and made-to-order items may not be changeable once production has started.
Sizing
Every product with a size option has a Size Guide link next to the size selector. This gives you the measurements for each size so you can choose with confidence.
We'd recommend sizing up for a more comfortable fit, particularly for garments that will be worn over other kit. If you're still unsure, contact us and we'll help you decide.
Samples may be available depending on the product and order size — get in touch with your requirements and we'll let you know what's possible.
Because made-to-order and personalised items are produced specifically for you, it's important to check sizing carefully against the Size Guide before ordering, as these items can't always be exchanged once production has begun.
Production & Delivery
Production time is how long it takes us to make your item — this varies depending on the product, personalisation and order size. Delivery time is added on top, once your order has been dispatched.
Standard UK delivery is £[TBC].
Yes, orders over £[TBC] qualify for free UK delivery.
Club collection may be available depending on your club's arrangement with us, check with your club or contact us to confirm.
Yes. Once your order is dispatched, you'll receive a tracking link by email so you can follow its progress.
Returns
Yes, standard (non-personalised) products can be returned within [TBC] days of delivery, provided they're unused and in their original condition.
Contact us within [TBC] days of delivery with your order number and photos of the fault, and we'll arrange a replacement or refund.
Get in touch straight away with your order number and we'll sort out the correct item as quickly as possible.
Personalised items (with names, numbers or custom branding) can only be returned if they're faulty or incorrect, as they're made specifically for you.
As made-to-order items are produced to your specification, they can't be returned for change of mind — only for faults or errors on our part.
Personalisation
Yes, most teamwear products can be personalised with names and squad numbers, check the product page for available options.
Yes. Send us your sponsor artwork and preferred logo placement and we'll confirm what's possible for your chosen garments.
We accept high-resolution artwork in formats such as [TBC - e.g. AI, EPS, PDF, PNG]. If you're not sure your file is suitable, send it to us and we'll let you know.
Yes. We provide a mockup for approval before any personalisation goes into production, so you can check names, numbers, logos and positioning are correct.
It's the customer's responsibility to check that names, numbers and any personalised text are correct before approving the final mockup, as production begins once approval is given.
Club Shops
Yes. Once your club shop is live, players, parents and supporters can order and pay for their own kit directly, without going through the club.
Yes. New products, sizes or designs can be added to your club shop after launch — just let us know what you'd like to add.
Yes. Club-specific discount codes can be set up for launch offers, member promotions or sponsor campaigns.
Yes. We can set up your shop so a percentage of sales goes back to the club - see our Sponsorship & Fundraising page for more details.
Contact us with your club name, sport and the kit you'd like to offer, and we'll talk you through the next steps.
Ready to create your next club kit or performance wear order?
Shop online or send us your brief and we will help you choose the best route.