Privacy Policy
Who We Are
This privacy policy explains how CTP Teamwear collects, uses and protects your personal information when you visit our website, place an order, or contact us. We are committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. If you have any questions about this policy, you can contact us at info@ctpteamwear.co.uk.
What Information We Collect
We collect information you provide directly to us, such as when you place an order, request a custom kit quote, submit a teamwear or club shop enquiry, sign up to our newsletter, or contact us through our website. This may include your name, email address, phone number, delivery address, club or organisation name, and details about the products or teamwear you are enquiring about. Where our forms allow file uploads, such as club crests, sponsor logos or design inspiration images, we also collect the files you choose to submit. If you make a purchase, our payment provider will process your payment details directly; we do not store your full card details on our own systems. We also automatically collect some technical information when you browse our site, such as your IP address, browser type and pages visited, typically through cookies and similar technologies.
How We Use Your Information
We use your information to process and fulfil orders, respond to enquiries and quote requests, manage club shop and custom kit projects, send order confirmations and updates, and provide customer support. Where you have opted in, we may also use your details to send you marketing communications about new products, club shop launches or offers; you can unsubscribe from these at any time using the link in any email or by contacting us directly. We may use aggregated or anonymised data to understand how our website is used and to improve our products, content and services.
Our Legal Basis for Processing
We process your personal information on the basis that it is necessary to perform a contract with you, such as fulfilling an order or delivering a custom kit project; because it is necessary for our legitimate business interests, such as responding to enquiries or improving our website, provided this does not override your rights; where you have given consent, such as for marketing emails or non-essential cookies; or where we are required to do so by law, for example to meet accounting or tax obligations.
Cookies
Our website uses cookies and similar technologies to help it function correctly, to remember your preferences, and to understand how visitors use our site. Some cookies are essential for the website and shopping basket to work; others, such as analytics or advertising cookies, are only set with your consent. You can manage or withdraw your cookie preferences at any time through the cookie banner or your browser settings. Further detail on the specific cookies we use is set out in our separate Cookie Policy.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who help us run our business, such as our website hosting provider, payment processing provider, delivery and courier services, and email or marketing platforms, solely for the purpose of providing our services to you. These providers are only given the information they need to perform their function and are required to keep it secure. We may also disclose your information where required by law, for example to comply with a legal obligation or protect our rights.
Payment Processing
Payments made through our website are handled by a third-party payment provider. We do not store complete payment card details on our own servers. Please refer to your payment provider’s own privacy policy for details on how they handle your payment information.
How Long We Keep Your Information
We keep your personal information for as long as is necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Order and transaction records are typically retained for the period required by UK tax law. If you have submitted an enquiry or quote request that does not proceed to an order, we will only retain your details for as long as reasonably needed to respond to you, unless you have separately opted in to marketing communications.
Your Rights
Under UK data protection law, you have the right to request access to the personal information we hold about you, to ask us to correct inaccurate information, to request deletion of your information in certain circumstances, to object to or restrict certain types of processing, and to withdraw consent at any time where we rely on consent, such as for marketing emails. To exercise any of these rights, please contact us at info@ctpteamwear.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has not been handled in line with the law.
Children’s Privacy
Our website and services are intended for use by adults, such as club officials, parents, coaches and customers placing orders. While some of our products are designed for children and young people, such as junior teamwear sizes, we do not knowingly collect personal information directly from children, and any information relating to a child (such as a kit size or name for printing) should be submitted by a parent, guardian or responsible club official on their behalf.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us at info@ctpteamwear.co.uk or by phone on 07832 302105.